These Terms of Service ("Agreement") govern the access, licensing, and implementation of cloud enterprise software, ERP applications, AI workforce agents, and custom engineering delivered by Nabik AI Solutions Inc.
By creating an account, signing an Enterprise Statement of Work (SOW), or accessing any product within the Nabik AI suite, the subscribing organization ("Customer") enters into a legally binding contract with Nabik AI Solutions Inc.
If you are entering into this Agreement on behalf of a corporation, partnership, or legal entity, you represent and warrant that you hold full corporate authority to bind the entity to these terms.
Subject to timely payment of subscription fees, Nabik AI grants Customer a non-exclusive, non-transferable, worldwide commercial right to access and use the purchased platform modules for internal business operations:
Customer may provision authorized administrative, managerial, and operator accounts across their manufacturing plants, warehouses, and branch offices in accordance with their tier plan.
Customer shall not reverse engineer, decompile, resell, white-label without authorization, or conduct unauthorized vulnerability penetration tests against shared production clusters without prior written authorization from our security team.
Customer may deploy any of Nabik AI's 9 AI Employees (Sales SDR, Support Specialist, Data Analyst, Financial Auditor, Code Engineer, Compliance Officer, Operations Orchestrator, Research Analyst, HR Recruiter).
Nabik AI guarantees a monthly uptime of 99.99% for all primary cloud database and application clusters, excluding scheduled maintenance announced at least 48 hours in advance:
If monthly uptime falls below 99.99%, Customer is eligible for service credit compensation up to 25% of the monthly billing volume upon written request.
Pricing and invoice terms reflect transparent enterprise billing standards:
Standard invoicing is issued in Bangladeshi Taka (BDT ৳) or agreed international foreign currency (USD/EUR). Payments may be settled via Corporate Bank Wire Transfer (City Bank PLC), Corporate Cheques, or Merchant Digital Gateways (bKash/Nagad).
Enterprise contracts support partial phased installment payments (e.g. 50% advance upon contract signing, 50% post user-acceptance testing). All payments are recorded transparently in your official invoice statement breakdown.
Unless otherwise agreed in a customized Statement of Work, all invoices are due within Net 30 days of issuance.
Subscriptions renew automatically for successive terms matching the initial period (Monthly or Annual) unless either party provides at least thirty (30) days prior written notice.
This Agreement is governed by the laws of Bangladesh for regional commercial contracts, with arbitration seated in Dhaka, Bangladesh, or by international arbitration rules as mutually agreed in enterprise Master Service Agreements.
